Need Help?

Technical Questions

Go to the Technical Support page for help with:

  • Questions about social sign-in with Facebook and Google
  • What to do if you encounter errors and error messages
  • How to disable pop-up blockers
  • Further instructions to assist with filling out applications and sending transcripts

Browser Requirements

Apply to Virginia's Community Colleges  is web-based and only requires an Internet connection and browser to use. We recommend using the compatible browsers and configurations listed below in order to get the best use out of the system.

Compatible Browsers Effective July 1, 2016


Note: other operating system/browser combinations will likely work, but are not actively tested or officially supported.

Browser Configurations

The following must also be installed or configured in order to use critical applications on this website:

  • Adobe Reader (download)
  • Pop-up blockers disabled or configured to allow pop-up windows from this website
  • JavaScript and Cookies enabled (see our privacy policy)

Apply to Virginia's Community Colleges is accessible on a variety of phones, tablets and other devices. However, Apply to Virginia's Community Colleges does not offer a mobile app at this time.

Other Questions

Please choose a contact option below:

  • U.S. toll-free hotline: 1-800-GO-TO-XAP (1-800-468-6927)
    From outside the U.S. and Canada, call 424-750-3900 and ask for customer support.
  • Email: Send us your comment or question using Talk to Us.
  • Chat:
    with us to get answers quickly and easily.

A customer support representative is available on business days from 8:00 AM to 8:00 PM ET, Monday through Friday (excluding holidays).

Extended Weekend Customer Support Hours

Dates Hours Available
Saturday, April 28 - Sunday, April 29, 2018 9:00 AM to 5:00PM ET
Saturday, May 5 - Sunday, May 6, 2018 9:00 AM to 5:00PM ET
Saturday, May 12 - Sunday, May 13, 2018 9:00 AM to 5:00PM ET
Saturday, May 19 - Sunday, May 20, 2018 9:00 AM to 5:00PM ET

Quick Links


  • Email Support
  • 1-800-GO-TO-XAP
  • From Outside the U.S. Please call 1-424-750-3900
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