Technical Support

Social Sign-In

What does the "continue with Facebook/Google" mean?

This is a form of social sign-in. This allows you to use existing sign-in information from a social-networking service such as Facebook or Google to sign in to a third-party website (in this case, Apply to Virginia's Community Colleges) in lieu of the user creating a new sign-in specifically for that website. It is designed to simplify the sign-in process.

Why does Apply to Virginia's Community Colleges offer social sign-in with Facebook and Google?

Although you always have the option to create a unique account for Apply to Virginia's Community Colleges, social sign-in makes it easier to create an account. When you choose to use social sign-in, you will link your account on our website with a third-party social-networking site such as Facebook or Google.

These social-networking sites verify your identity, allow you to sign in to Apply to Virginia's Community Colleges using a single social-sign-in button.

Do you post information about me on my social network?

No. We will not share any information about you with a linked social-networking service.

What information does Apply to Virginia's Community Colleges collect when I use social sign-in with Facebook and Google?

To aid in the creation of your account, Apply to Virginia's Community Colleges tries to prepopulate the following fields - however, if you haven't made the data available, then the fields will not be populated and you will be prompted for any required information.

  • First name
  • Last name
  • Email address
  • Date of birth (Facebook only)

Can I unlink my Apply to Virginia's Community Colleges account from my social-networking account?

Yes, if you decide you would like to unlink your social-networking account from your Apply to Virginia's Community Colleges account, you can do this at any time from your profile page.

To unlink your social account from your Apply to Virginia Community Colleges account, sign in to the site, visit your profile page, and click the "Unlink Social Media". You will receive an email with instructions onhow to reset your password.

Applications

I've received an error concerning my previous student records. How can I fix this issue?

Your personal information is verified against Virginia's Community Colleges applicant database. If you have received an error, please follow the instructions provided in the error message or contact the college admissions office for more information.

I'm clicking on the Add School button and nothing happens. How can I fix this issue?

You may have pop-up blockers running on your computer. Disable the pop-up blockers to be able to view the list of schools displayed after you select the Add School button.

How do I disable pop-up blockers?

Please follow these instructions to disable pop-up blockers for the browser you are using:

  • Internet Explorer: Open the Tools menu (click the gear icon), select Internet Options, then go to the Privacy tab. In the pop-up blocker section uncheck the "Turn on Pop-up Blocker" checkbox.
  • Firefox: Open the Firefox menu, click on Options, then go to the Content tab. Uncheck the "Block pop-up windows" check box.
  • Chrome: Open the Chrome menu and select Settings. Under the Privacy section, click the "Content settings..." button. Scroll down to the pop-ups section and click the "Allow all sites to show pop-ups" radio button.
  • Safari: Open Safari, click on the Safari Menu and uncheck the "Block Pop-up Windows" feature.

I'm having difficulty with the date format on the online application. What is the right format?

The date format on the online applications is based on the following: mm/dd/yyyy

For example, to enter the date May 3, 2018, you will need to enter: 05/03/2018

The term/semester I want to apply for is not available. What do I do?

If the term/semester that you're trying to select is not showing up, it is not currently available for enrollment at that college.You can contact the college admissions office to find out when that semester/term will be available.

The major I want to apply for is not available. What do I do?

If the major that you're trying to select is not showing up, the college you chose may not offer it. If you believe the college does offer this major and you are not seeing it, you will need to contact the college admissions office for further assistance.

I've taken several college courses from another college. Which courses are transferable and which ones can I get credit for at my new college?

Please contact the new college's admissions office or visit the college's website for information on transferable course credits.

Why didn't I receive an email confirmation after I submitted my application?

Not all colleges automatically send out email confirmations for submitted applications. If it's been a few business days and you still have not received an email confirmation, get in contact with admissions for further assistance.

How can I modify my submitted application?

Once an application has been submitted, changes cannot be made online. A request to change your application will have to go through the admissions office of the college to which you have applied. If you have applied to more than one college, you will need to get in contact with all colleges.

If you would like to withdraw your application, then you will also need to contact the admissions office, so they may assist you.

Transcripts

How do I send my transcripts?

You may upload a copy of your unofficial transcript(s) on Your Education page before submitting your application.

To send official transcripts to your new college, you will need to request them from your previous college(s) or high school. This information can be found on their website or from your previous school's counseling office. When requesting official transcripts, be prepared to provide the address of your new college.

Quick Links

Contact

  • Email Support
  • 1-800-GO-TO-XAP
  • From Outside the U.S. Please call 1-424-750-3900
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